TMF Health Quality Institute and C2C Innovative Solutions, Inc. are Equal Opportunity Employers (Minorities/Females/Vet/Disability)

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2017:116: Clerk
Position Code:2017:116
Team:QIC Part A East
Location:Jacksonville, Florida
Job Responsibilities:
**** A Florida Ready to Work credential certification is recommended. You will need to attach and upload your certification and assessment scores within your online application once you apply to the position. In order to receive your certificate, you need to receive a 3 or better on all of the assessments - Applied Mathematics, Locating Information, and Reading Information. Contact Teresa Cotton with C2C Solutions, Inc. at or (904) 224-7805 if in Jacksonville or your local Florida WorkSource Business Services office with questions regarding the certification, assessments, and to sign up to take their 3 assessments (Applied Mathematics, Locating Information, and Reading Information) *****

Position Purpose:
Performs entry level clerical work.  Serves as clerical support to the contract processes.  Works under close supervision, with minimal latitude for the use of initiative and independent judgement. 

Essential Responsibilities:
· Enters data (key/type) into applicable systems.
· Prints, folds, stuffs, and mails letters.
· Faxes effectuation notices and files the confirmations in the electronic case folders.
· Prints and logs all incoming faxes from the faxination accounts.
· Retrieves and delivers mail from and to the mailroom.
· Performs imaging and indexing activities, as required.
· Boxes, loads and prepares cases for shipment to long term storage location or the administrative law judge (ALJ) offices.
· Logs return mail and researches the applicable system for the correct address.
· May email electronic notices of hearing (eNOH).
· Participates in special projects and performs other duties as assigned.

Job Qualifications:

Minimum Qualifications
• High School Diploma or equivalent

• Florida Ready to Work credential certification

• Six (6) months of general office
o College education or technical training in business related areas may be substituted for experience on a month per month basis. (Education requirements may be satisfied by full-time education or the prorated part-time equivalent.)

Knowledge, Skills and Abilities

Some Knowledge of
• Applicable laws, rules and regulations
• Applicable systems and applications
• Automated record-keeping methods
• Customer service concepts
• Inventory control procedures

Proficient skill in
• Maintaining effective working relationships with others
• Communicating information effectively
• The use of personal computers and applicable programs, applications and systems

Some Skill in
• Customer service/customer relations
• Preparing and maintaining records, files and reports
• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
• The responsibilities associated with administrative and office procedures to include the use of proper business telephone etiquette, internal communication strategies and use of basic office equipment
• The responsibilities associated with administrative practices and procedures to include writing, editing and report writing techniques, record keeping and records management
• The use of basic mathematical fundamentals

Ability to
• Multitask and meet deadlines
• Exercise logic and reasoning to define problems, establish facts and draw valid conclusions
• Make decisions that support business objectives and goals
• Identify and resolve problems or refer issues appropriately
• Communicate effectively verbally and in writing
• Adapt to the needs of internal and external customers
• Show integrity and ethical behavior; respect confidentiality, business ethics and organizational standards
• Assure compliance with regulatory, contractual and accreditation entries

Work Environment
Requires working in an office/cubicle environment; sitting, standing, walking, bending, twisting and/or reaching. Requires repetitive movement; ability to lift, carry or move up to 25 lbs. when transporting work equipment or materials.  May require ability to operate a motor vehicle; the ability to travel by motor vehicle and commercial airline.  May require overnight travel.